At Flower Delivery Shoreditch, we are committed to providing the freshest, most beautiful blooms to our valued local customers. Based in the heart of Shoreditch, we proudly deliver to households and businesses throughout the area. Our fresh flowers guarantee ensures every arrangement you receive is vibrant, fragrant, and artfully arranged.
We take the utmost care in preparing and delivering your order, but occasionally, flowers may become damaged in transit. If your flowers arrive in less than perfect condition, we invite you to report any visible damage to us on the same day as delivery. To help us resolve your issue promptly, please retain the original packaging and provide a photo of the arrangement as it arrived. Our team will review your claim swiftly and work to rectify the situation.
We source our flowers daily from trusted growers and local suppliers to maintain exceptional freshness. Our arrangements are guaranteed to last for a minimum of five days from delivery, provided they are cared for according to the included instructions. Should your flowers wilt or deteriorate significantly inside this five-day window — despite following care guidelines — please contact us for resolution. Our proud reputation as Shoreditch’s trusted local florist relies on your satisfaction and the enduring quality of our blooms.
If an issue arises with your order, whether due to damage, loss of freshness within our guarantee window, or other concerns, Flower Delivery Shoreditch offers both refund and replacement options depending on circumstances and your preference. We will review your complaint and endeavour to resolve it within 24 to 48 hours. Where appropriate, we can either:
Your satisfaction is our highest priority, and we always aim for a fair and speedy resolution.
If you’re unhappy with your experience, we want to hear from you. You can make a complaint by contacting us using the details provided on our contact page. Please include your order information, delivery date, and a description of your concern. Where relevant, photo evidence will help us assess the situation more effectively. Our customer care team will acknowledge your complaint promptly and update you with an outcome as soon as possible, typically within two working days. If you remain dissatisfied, we will review your case further to ensure a fair outcome.
As a leading local business, Flower Delivery Shoreditch is proud to serve our neighbours and community. Whether decorating your home or marking special occasions for your business, we stand behind the quality and freshness of every arrangement. Your trust means everything to us, and we are dedicated to resolving concerns quickly, efficiently, and with the care you expect from a Shoreditch florist you can rely on.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
