Terms & Conditions for Shoreditch Flower Delivery Orders

Flower Delivery Shoreditch – Customer Terms & Conditions

Introduction

Welcome to Flower Delivery Shoreditch. These Terms & Conditions govern your access to and use of our website, flower ordering services, and delivery of flowers and related products to customers in Shoreditch and the surrounding areas. By placing an order with us for flower delivery, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with your online flower delivery order in Shoreditch.

Eligibility & Application of Terms

These Terms & Conditions apply to all orders and purchases made online from customers located within Shoreditch and nearby districts. By confirming your order, you acknowledge that you are at least 18 years of age and legally capable of entering into a binding contract for the supply of flowers and related products.

Order Process

To use our Flower Delivery Shoreditch service, you must select desired products from our website and follow the online checkout procedure. You must provide accurate and complete billing details and delivery instructions, including the recipient’s full address and contact information. Once the order is placed, you will receive an automated email confirmation summarising your purchase and delivery details. This confirmation does not constitute acceptance of the order.

Acceptance of the order occurs when your payment is successfully processed and we dispatch your chosen flowers or products. If there are any issues with your order, including but not limited to stock availability or delivery details, a member of our team will contact you as soon as possible to discuss options.

Product Information & Substitutions

We strive to ensure that all flowers and gifts featured on our website are accurately described and reflect their real-life appearance. Due to the seasonal and perishable nature of flowers, certain products may occasionally become unavailable. In such cases, we reserve the right to substitute an item with another of equal or higher value and similar style and quality, at no extra cost to you. We will always do our best to maintain the integrity and design of your chosen arrangement for your Flower Delivery Shoreditch order.

Prices & Payments

All prices displayed on our website are in GBP (£) and are inclusive of VAT, where applicable, but exclusive of delivery charges, which are added at the point of checkout. We reserve the right to update our prices or correct any pricing errors at any time, without prior notice. The final total, including any applicable delivery fees, will be clearly shown before you confirm your order.

Flower Delivery Shoreditch accepts payment through a range of secure online payment options, including credit and debit cards. Payment is required in full at the time you place your order. Orders will not be processed or dispatched until full payment has been received and cleared. We do not store your card details; all transactions are processed through secure third-party payment providers.

Delivery

Our Flower Delivery Shoreditch service aims to deliver to all addresses in Shoreditch and surrounding areas within the requested delivery date and time slot. During order placement, you may select your preferred delivery date and specify any particular instructions for the delivery driver.

While we take all reasonable measures to deliver within the specified timeframe, we cannot guarantee exact delivery times due to circumstances beyond our control such as adverse weather, traffic conditions, or unforeseen events. In the event that a delivery cannot be made as scheduled, we will contact either you or the intended recipient to arrange an alternative delivery attempt or suitable solution.

It is your responsibility to ensure that the delivery address and recipient information are accurate and complete. We cannot accept liability for failed deliveries due to incomplete or incorrect delivery information supplied by the customer. In such situations, additional delivery charges may apply for redelivery attempts.

Cancellations & Amendments

If you wish to amend or cancel your Flower Delivery Shoreditch order, you must contact us as soon as possible, ideally via the customer account area of the website or by calling our customer service line. Cancellations or amendments to orders can generally be accommodated up to 24 hours before the scheduled delivery date.

Because our flower arrangements are custom-made and perishable, cancellations made less than 24 hours before the delivery date may still be charged in full, and refunds may not be available. For orders that include non-perishable items, a cancellation fee may apply. If you have any concerns about a recent order, please get in touch promptly so we can try to assist.

Returns & Refunds

As flowers are perishable goods, we are unable to accept returns except in cases where your order arrives damaged, significantly not as described, or fails to arrive within the agreed timeframe despite accurate information being provided. If you have an issue with your order, please notify us within 24 hours of delivery, providing photographic evidence where possible.

Where it is proven that your Flower Delivery Shoreditch order does not meet the standard expected, or where there is a genuine error on our part, we may at our sole discretion offer a replacement, credit, or refund. This does not affect your statutory rights as a consumer.

Liability

We make every reasonable effort to provide a high standard of service with every Flower Delivery Shoreditch order. However, to the maximum extent permitted by law, Flower Delivery Shoreditch’s liability to you in connection with any order is strictly limited to the purchase price of your order. We do not accept responsibility for any indirect, incidental, or consequential losses or damages arising from the use of our website, products, or services.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under UK law.

Customer Obligations

By placing an order through Flower Delivery Shoreditch you agree:

To use our website and service only for lawful purposes;
To provide full, accurate, and up-to-date information including delivery addresses and recipient contact details;
To ensure that the intended recipient is available at the delivery address, or that alternative safe delivery instructions have been provided;
Not to use the service for any unlawful, misleading, or fraudulent activity.

Intellectual Property

All content on our website, including but not limited to product images, logos, design, and text, remain the property of Flower Delivery Shoreditch and are protected by relevant UK intellectual property laws. No part of our website or service may be reproduced, copied, or used for commercial purposes without prior written permission.

Data Protection & Privacy

We are committed to respecting your privacy and protecting your personal data. Your information is used solely for processing orders, fulfilling deliveries, and improving our services. We do not share your data with third parties except as necessary to deliver your order or where required by law. Please refer to our Privacy Policy for more information on how your personal information is collected and used.

Force Majeure

Flower Delivery Shoreditch shall not be held liable or responsible for any failure to perform, or delay in performance, of any of our obligations under a contract that is caused by events outside our reasonable control. This includes but is not limited to natural disasters, strikes, transport failures, or government actions. In such circumstances, our obligations will be suspended for the duration of such events, and we shall have an extension of time to fulfil our obligations for the duration of the event.

Changes to Terms & Conditions

We reserve the right to make changes to these Terms & Conditions from time to time to reflect changes in our practices, legal or regulatory requirements, or improvements to our service. Updated versions will be posted on our website. It is your responsibility to review these Terms & Conditions regularly. Continued use of Flower Delivery Shoreditch’s service after changes have been posted constitutes your acceptance of those changes.

Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid by a competent authority, such provision will be severed and the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms & Conditions or the provision of our Flower Delivery Shoreditch services.

Contact & Customer Service

If you have any questions or concerns regarding these Terms & Conditions, your order, or the Flower Delivery Shoreditch service, please contact our customer services team through the methods outlined on our website. We are committed to providing responsive and helpful support to all customers within Shoreditch and the surrounding areas.

Note: These Terms & Conditions apply to all customers using our flower delivery services in Shoreditch and in the neighbouring areas, ensuring clarity and consistency for every transaction.